DAYI / SUPPORT
Find your next step.
Get help with your account, generations, orders or public content.
Contact: [email protected]. If no email app is configured, copy the address into your preferred email service.
Sign-in and accounts
Use the sign-in method you registered with or linked to your account. If a verification code does not arrive, check the email address and spam folder, then wait as instructed before trying again. Contact support if you cannot access your original sign-in method. Never send passwords, verification codes or full payment card numbers.
Account & security · Request account & data deletion
Failed or missing generations
Check the task status in the app first. If processing is ongoing, wait for an update to avoid duplicate submissions. For a stalled or failed task or a question about charges, provide the task ID, time and error message. You do not need to send original private photos.
Payments, credits and refunds
Generation costs and purchase amounts are shown before confirmation. For missing credits or possible duplicate charges, provide the order ID, purchase channel and time.
- Web orders: check your purchase history for the order and available refund options. If the option is unavailable or there is a dispute, contact support. Conditions are described on the order page and in the Terms of Service.
- App Store orders: apply through Apple's refund service.
- Google Play orders: check the available options in your Google Play order history.
View app billing · Apple refund requests · Google Play order history
Refund processing and receipt of funds happen at different times. Check your channel and order status for the outcome. Full rules are in the Terms of Service.
Content reports, privacy and data
To report a public creation, include its link or ID and explain the issue. Use “Dayi Privacy” for privacy requests and “Dayi Order” for transaction questions. We verify the connection between a request and the account or content, without requesting unrelated identity information.
Export data in the app · Delete photos, creations or your account